Cancellation & Refund Policy

Owner cancellations

• More than 24 hours before the appointment: 100% of the captured booking payment.
• 24 hours or less before the appointment: 50% of the captured booking payment.

Provider decline

If a provider declines, the captured booking payment is refundable in full.

Processing

Cancellation and refund status are tracked separately. A cancellation may complete before the payment provider confirms the refund. Timing and return method depend on the payment provider and original payment method.

Exceptions

Completed bookings require an administrator review. Refunds cannot exceed the amount successfully captured, and payment-provider eligibility limits may apply.