Privacy Policy
Last updated: 6 August 2026
Draft for review. This policy is not approved for production use yet.
Information we handle
We use account, pet, booking, address, payment-reference, and service communications data to operate Pet Priority. Payment card details are handled by our payment provider and are not stored by Pet Priority.
Use and sharing
We disclose only the information needed to fulfil a booking to the selected provider, assigned transport partner, and contracted communications or payment processors. We do not sell personal information.
Retention and security
Records are retained only while operationally or legally required. Access is role-restricted, important changes are audited, and sensitive operational records are removed or anonymised according to the retention schedule.
Your choices
You may correct profile information in Settings and request account deletion there. Some transaction records may be retained where law, disputes, fraud prevention, or accounting duties require it.
Contact
Contact Pet Priority support for privacy access, correction, deletion, or complaint requests.